Brilliant Customer Service: How to Impress your Customers! from Udemy

Overview

If you’re looking to level up your people skills and stand out from the crowd, this course is for you. It covers high-quality customer service models, strategies for improving your skills, and easily applicable tactics for your customer service reps. Plus, learn the art of handling complaints professionally and understand the benefits of customer relationship management (CRM) for elevating your service standards.

The course dives into topics such as face-to-face customer interactions, effective use of communication tools like telephone, email, and CRM, handling difficult or angry customers, and empowering your front line staff. Designed for decision-makers, front line customer service reps, relationship managers, and anyone involved in client relationships, this course is led by the inspiring and experienced Mr. Hunt, whose work has received fantastic evaluations averaging 9.0 on a 10-point scale. Don’t miss out on the opportunity to learn from the MD and principal facilitator of UK Seminars!

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Skills you’ll learn

1. Enhance people skills for differentiation.
2. Implement high-quality customer service models.
3. Learn and use effective communication strategies.
4. Handle complaints professionally and tactfully.
5. Utilize customer relationship management (CRM) for improved service.
6. Navigate face-to-face, telephone, email, and CRM interactions.
7. Deal with difficult or angry customers.
8. Empower front-line employees to excel in the customer experience.

Summary

Discover the art of delivering exceptional customer service through Lecturio GmbH’s highly-rated course, “Brilliant Customer Service: How to Impress your Customers!” With six captivating lessons and an impressive 24,872 students having already experienced its benefits, this course is designed to transform your skills and leave a lasting impression on your customers. Dive in and join the satisfied 4.6-star-rated community today!