Customer Service English Essentials from Udemy

Overview

Dealing with an unhappy customer can be tough, even more so when you’re using a second language. This course is designed to help non-native English speakers gain the confidence and English expressions needed to resolve issues with even the most difficult clients, particularly over the phone. With a focus on business English, you’ll learn common expressions, vocabulary, and tips on intonation and stress to give your spoken English a more native sound.

Each lesson in this course is designed to prepare you for almost every situation you may face while dealing with English-speaking customers. You’ll see the instructor’s face in each video lesson, making use of a blackboard to provide clear explanations. The course allows you to go at your own pace, with plenty of practice between sections and the opportunity to replay lessons for maximum retention. So, if you’re ready to become a master at communicating with customers naturally and effectively, this course is a perfect fit for you!

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Skills you’ll learn

1. Handling unhappy customers with empathy and professionalism.
2. Gaining confidence in English expressions for customer resolutions.
3. Enhancing spoken English skills, such as intonation and stress.
4. Expanding business English vocabulary.
5. Managing challenging customer situations in English.
6. Explaining detailed processes clearly to customers.
7. Asserting oneself when addressing customers who are wrong.
8. Consistently practicing and improving customer communication skills.

Summary

Luke Priddy’s engaging Customer Service English Essentials course captivates over 15,000 eager students with an outstanding average rating of 4.7 out of 5 stars. The comprehensive curriculum includes 48 enriching lessons, all tailored to enhance participants’ skills and pave the way for exceptional customer service delivery. Dive into this top-rated course and unlock your full potential in the world of customer service!